Splashtop takes advantage of Cloudfront service hosted by AWS (Amazon Web Services) to host Splashtop Business and Splashtop Streamer installers. IP Addresses of download and auto-update servers for Splashtop endpoints If you need the IP addresses of the Splashtop relay servers, please contact our support team. When a remote session is established, the keyboard and mouse connected to Streamer computer are frozen. If you do need the IP addresses of the Splashtop API servers, you can use the following commands to look up the current IP addresses: The best way is to configure your firewall exceptions using the wildcard domains above. The list of IP addresses is long, and they may change from time-to-time. my company IT guy asked me to download an app from splashtop sos so he could take over my computer to configure it for the vpn and remote access. Therefore, it is not really practical to configure your firewall exceptions using IP addresses. And I needed to set up Microsoft Remote Desktop to log into my work computer from my personal owned home computer to work from home. The servers' IP addresses are dynamically allocated and change over time. Splashtop servers reside in data centers hosted by multiple renowned cloud service providers. For tight firewalls, you may need to allow these TCP ports internally (not externally). If both devices are on the same network, communications are point-to-point via TCP ports 6783-6785 (default setting). Port 443 needs to be open, including ssl and non-ssl traffic Local connections If communication is blocked, please enable your firewalls to allow communication in both directions with these domains: Allowing Communication with Splashtop Servers Just browse to a device that's on the network you want to test. You can determine whether this is the case by running the Splashtop network check tool from within those network environments. For Mac OS with FileVault enabled, i t supports to resume connection from remote reboot only when triggering reboot from the “Restart system with FileVault password” option in Streamer tray icon.In some network environments, firewalls may be blocking the communication with Splashtop servers and thereby preventing Splashtop from working properly.The only exception is when the next reboot command happens when Windows is not logged in. After doing a safe mode reboot, the next reboot will be a normal reboot.We showed her how to use the blank screen option, but due to the work she does, she wants to have her monitors turned off when she not in the office. We have a user that is using GoToMyPC to remote into her new windows 10 office desktop. This is standard Windows 10 safe mode behavior. Frozen screen when using GoToMyPC when Monitors Off. Someone would need to manually turn on Wi-Fi at the computer. So, if the computer is using Wi-Fi, you will not have remote access into the computer if you reboot into safe mode. For Windows 10 safe mode reboot, Windows disables Wi-Fi by default.If the "Restart Streamer" option is greyed out, it will prevent you from remotely restarting the streamer so the only way in this case would be to physically get to the remote machine and manually close and re-open the Splashtop Streamer application. In the Business App after login, please click on the "gears" icon next to the computer name and once the new window appears please look towards the bottom for the following options. In the event that the Splashtop Streamer is having issues such as connection, slow loading, etc it is best advised to restart the Streamer entirely from within the business app. To disable, simply uncheck the corresponding box. Log in at my. and click on Management > Settings. It is possible for the owner of the Splashtop team to disable the reboot options for all computers in the account. Starting with Splashtop Business app version 3.1.2.1, you can click on the gear icon next to a computer to find the restart streamer/reboot computer options.īy default, any admin on the Splashtop team can execute these reboot options. On the computer list, click on the gear icon next to the desired computer and click on the "Reboot computer" option.Ī window will open with options to restart the streamer or reboot the computer (in the case of Windows, normal or safe mode). This can be done from either the web console or the Splashtop Business app (version 3.1.2.1+ for Windows and Mac). If you're running Splashtop Streamer 3.1.2.0 or newer, you can remotely reboot a computer or restart a streamer.
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